Returns & Refund Policy

This Returns & Refund Policy explains when returns, replacements, and refunds are available for purchases made through reflectivemindsarena.com.ng and our Selar store.

Digital Products (Ebooks, Audiobooks & SIBTECH AFRICA Products)

Because ebooks and audiobooks are delivered digitally and can be accessed or downloaded immediately after purchase, we generally do not offer refunds once a digital product has been accessed or downloaded.

However, a refund or resolution may be available in the following situations:

• You were charged more than once for the same order (duplicate payment).
• The digital file is corrupted, incomplete, or otherwise unusable, and we are unable to resolve the problem by providing a replacement file.
• You did not receive access to your purchased digital product within a reasonable time after your payment was confirmed, and the issue could not be resolved after you contacted us.

If you experience a problem with a digital purchase, please contact us so we can investigate and assist you.

Physical Products

For paperback and hardcover books, we accept returns or refund requests only when:

• The item arrives damaged.
• You received the wrong item.

You must contact us within 48 hours of delivery and provide your order or payment reference along with a description of the problem. Where appropriate, we may request photographs or other information to confirm the issue.

Depending on the circumstances, we will arrange a replacement or issue a refund.

Items that are not damaged and are not incorrectly supplied are generally not eligible for a return or refund.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact us through the Contact page with:

• Your name.
• Order or payment reference.
• The product purchased.
• A description of the issue.
• Any relevant supporting information or photographs, where applicable.

We aim to respond to requests within 2–3 business days.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method through Paystack, or in accordance with Selar's refund process for purchases made through Selar's checkout.

The time it takes for the refunded amount to appear in your account may depend on the payment provider or financial institution.

Contact Us

If you have a question about a return, replacement, or refund, please contact us through the Contact page. We are happy to review individual cases and help resolve legitimate problems with your order.