Privacy Policy

Reflective Minds Arena ("we", "us", "our") operates reflectivemindsarena.com.ng. This policy explains what personal information we collect when you use this website, why we collect it, and how it is handled, in line with the Nigeria Data Protection Act (NDPA) 2023 and the oversight of the Nigeria Data Protection Commission (NDPC).

Information We Collect

We collect information in the following ways:

• Contact form submissions — first name, last name, email address, subject, and message content, when you use the Contact page.
• Newsletter signups — your email address, and name if provided, when you subscribe via the footer form or signup popup.
• Purchases — when you buy a book through this site, payment is processed directly by Paystack; we do not receive or store your card details. We receive confirmation of the transaction (amount, reference, and the email you provide at checkout).
• Automatically collected data — when you browse the site, we automatically collect standard technical information such as your IP address, browser type, pages visited, and referring site, via Google Analytics and Meta (Facebook) Pixel.
• Live chat — if you use the chat widget (powered by Tawk.to), your messages and any information you share in that conversation are stored by Tawk.to and accessible to us.

How We Use Your Information

• To respond to messages sent through the Contact form.
• To send newsletter updates about new books, blog posts, and announcements, if you have subscribed.
• To process and fulfill book orders.
• To understand how visitors use the site, so we can improve it (via Google Analytics).
• To measure the effectiveness of any advertising we run (via Meta Pixel).
• To respond to inquiries via live chat.

Third-Party Services We Use

This site relies on the following third-party services, each of which has its own privacy practices:

• Paystack — payment processing for book purchases.
• Selar — digital delivery for certain ebook and audiobook purchases.
• Sanity — our content management system, used to store site content and information submitted through our forms.
• Brevo — our email newsletter provider, used to send updates to subscribers.
• Google Analytics — website usage analytics.
• Meta (Facebook) Pixel — advertising measurement.
• Tawk.to — live chat support.
• Vercel — website hosting.

Cookies

This site uses cookies and similar technologies set by Google Analytics, Meta Pixel, and Tawk.to to recognize your browser across visits, measure site usage and advertising performance, and power live chat support. These are only activated if you accept cookies via the banner shown on your first visit. You can change your choice at any time using the "Cookie Preferences" link in the footer, or control or delete cookies through your browser settings.

Data Retention

We retain contact form submissions and newsletter subscriber information for as long as necessary to respond to your inquiry or for as long as you remain subscribed. You may request deletion of your information at any time using the contact details below.

Your Rights

Under the Nigeria Data Protection Act (NDPA) 2023, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to any legal or contractual reasons we may need to retain it (for example, completed order records).
• Object to or request restriction of certain processing, such as marketing emails.
• Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
• Receive your personal information in a structured, commonly used format where technically feasible.

You may unsubscribe from newsletter emails at any time using the unsubscribe link in any email we send. To exercise any of the rights above, contact us via our Contact page. If you believe your rights under the NDPA have not been respected, you may also lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out via our Contact page.