Refund Policy

This policy explains when refunds are available for purchases made through reflectivemindsarena.com.ng and our Selar store.

Digital Products (Ebooks & Audiobooks)

Because ebooks and audiobooks are delivered instantly and irreversibly once purchased, we do not offer refunds once a digital file has been downloaded or accessed, except in the following situations:

• You were charged more than once for the same order (duplicate charge).
• The file you received is corrupted, incomplete, or otherwise unusable, and we are unable to resolve this by re-sending it.
• You did not receive access to your purchase within a reasonable time after payment was confirmed, and the issue could not be resolved after contacting us.

Physical Products

If you purchase a paperback or hardcover copy, please contact us within 48 hours of delivery if the item arrives damaged or if you received the wrong item, and we will arrange a replacement or refund.

How to Request a Refund

To request a refund under the conditions above, please contact us via the Contact page with your order/payment reference and a description of the issue. We aim to respond within 2-3 business days.

Approved Refunds

Approved refunds will be issued back to your original payment method through Paystack, or in accordance with Selar's own refund process for purchases made through Selar's checkout.